Elevator Maintenance Contracts: What to Look For

When elevators aren’t taken care of, they can break down suddenly. This creates big problems for property managers and upsets tenants. That’s why elevator maintenance contracts are so important. These agreements help keep elevators running safely and on schedule. By having a plan in place, building owners can avoid surprise breakdowns and expensive repairs.

In this post, we’ll walk through what to look for in a good contract. Whether you manage an office building, apartment complex, or hotel, knowing what’s in your elevator maintenance contract can save time, money, and frustration down the line.

Keep reading to learn how to make a smart and informed decision!

Key Elements of an Elevator Maintenance Contract

An elevator maintenance contract is a legal agreement that lays out the details of how an elevator will be cared for. It explains what the service provider will do and what the property manager is responsible for. These contracts are essential for keeping elevator systems in working order and avoiding unexpected issues.

Well-written contracts cover the most important parts of elevator upkeep. They should be clear and detailed, with no confusing language. It’s also helpful when they list emergency procedures, how problems will be reported, and how fast the provider will respond. Every property has different needs, so it’s smart to choose a contract that fits your building type and elevator usage.

Duration and Renewal Terms

Most elevator maintenance contracts last anywhere from one to five years. A shorter contract might give you more freedom, but it often comes with a higher price per visit or more frequent rate changes. Longer contracts usually offer more stable pricing, but you need to be confident in the company before committing for years.

Another thing to watch out for is automatic renewal. Many contracts renew without warning unless you cancel by a specific date. Make sure you read the fine print and understand how to end the contract if you’re not happy with the service.

It’s a good idea to calendar any renewal dates and cancellation windows. That way, you won’t get stuck with a contract you didn’t plan to renew. Asking about renewal terms during the quote stage is also a smart move.

Frequency of Maintenance Visits

Routine visits are one of the most important parts of any elevator maintenance contract. These visits help catch problems before they become major repairs. Most contracts offer monthly, bi-monthly, or quarterly service schedules. For buildings with a lot of foot traffic, like hospitals or busy office towers, more frequent checks may be necessary.

During each visit, trained technicians check and test important parts of the elevator. This includes lubricating moving parts, inspecting cables and pulleys, and testing safety systems like brakes. The goal is to find early signs of wear and fix them before something breaks.

Frequent maintenance helps lower repair costs and improves rider safety. It also reduces elevator downtime, which means fewer complaints from tenants or customers.

Coverage and Exclusions

Every elevator maintenance contract should include a detailed list of what’s covered—and what’s not. Standard coverage usually includes routine inspections, minor repairs, cleaning, lubrication, and adjustments. Some contracts also include replacement of basic parts due to normal wear and tear.

However, not everything is included. Many contracts exclude damage caused by misuse, water leaks, natural disasters, or vandalism. Major parts like the elevator controller or motor might also be left out or only partially covered. If you’re not sure what’s included, ask the provider to explain.

Also, check whether emergency visits outside of business hours cost extra. Some contracts charge additional fees for after-hours or holiday service calls, while others include it in the base price. Knowing the exclusions and extra costs upfront can help you avoid budget surprises later.

Questions to Ask Before Signing an Elevator Maintenance Contract

Before signing any agreement, it’s smart to ask detailed questions about the elevator maintenance contract. One of the most important things to ask is: What exactly is included in the contract? Be clear on whether labor and repair costs are part of the deal, or if you’ll be charged extra when problems come up.

Most contracts include routine inspections, basic safety checks, and small repairs. These services often involve checking the cables, lubricating parts, testing the brakes, and making sure all electrical systems are working properly. Some agreements may also include emergency call service, but always ask if it’s available 24/7 or only during specific hours.

It’s also important to ask about parts replacement. Some contracts will cover the cost of parts like relays or door operators, while others may exclude larger components such as motors or control panels. If the contract doesn’t explain what’s covered in plain language, ask for a breakdown. This will help you avoid costly surprises later and make sure your building stays within budget.

A well-written elevator maintenance contract should leave no room for confusion. When everything is clearly defined, you can feel confident in your choice.

Are Repair Costs Covered?

Another key question to ask before signing an elevator maintenance contract is whether or not repair costs are included. Not all contracts are the same. Some cover only basic maintenance, while others include parts and labor for certain repairs. Understanding what’s included can save you from unexpected bills down the line.

Ask the service provider to explain what types of repairs are covered under the contract. For example, if the elevator motor fails, will they fix it for free, or will you be charged extra? Are worn-out parts like cables and rollers included? The more detail you get upfront, the better you can plan for future costs.

It’s also smart to check for exclusions. Contracts may exclude damage from vandalism, natural disasters, or improper use. Even regular wear-and-tear items, like door sensors or lights, might be excluded in some agreements.

If you manage multiple properties, repair costs can add up quickly. That’s why it’s worth comparing different elevator maintenance contracts to find the one that gives you the right level of protection. The more you understand now, the fewer surprises you’ll face later.

Tips for Selecting the Right Elevator Maintenance Contract

Choosing the right elevator maintenance contract isn’t just about cost—it’s about getting the right fit for your building. Whether you manage a small residential complex or a large commercial tower, it’s important to look closely at what each contract offers and how it fits your needs.

Start by comparing multiple contracts side by side. Look at the level of coverage, the frequency of service, and whether emergency calls are included. Then, match the plan to your building’s size, age, and usage. A newer elevator in a low-traffic building might not need frequent service, while an older elevator in a busy high-rise might need monthly attention.

Also think about your tenants’ needs. If your building is busiest during business hours, make sure service times align with that. If the elevator goes down often, you may need a contract that includes fast emergency response. The best contracts are the ones that provide enough service without making you pay for what you don’t need.

Taking the time to review contract details now will help you avoid headaches and keep things running smoothly.

Evaluate the Contractor’s Reputation and Experience

No matter how good a contract looks on paper, it’s important to research the company behind it. A reliable contractor with a solid track record can make all the difference in how your elevator maintenance contract performs. Look at how long the company has been in business and what kind of services they offer.

A contractor with decades of experience is often more dependable than a newer company. Long-term experience shows they understand how to handle a wide range of elevator issues. Check their reviews online, ask for client references, and see if they specialize in buildings like yours.

You should also consider their service area. Are they available in your city? Do they respond quickly to emergencies? The best elevator service providers are transparent, easy to reach, and focused on building long-term relationships.

Before signing any agreement, make sure the contractor’s team is certified and well-trained. Ask about their repair times, how they handle parts replacement, and what their process is during emergencies. A trustworthy provider will gladly walk you through the details and help you pick a contract that fits your building’s specific needs.

Choose Moseley Elevator for Reliable Elevator Maintenance Contracts

Selecting the right elevator maintenance contract is more than just checking boxes—it’s a smart investment in your building’s safety, reliability, and long-term performance. A strong contract should clearly outline what’s included, how often technicians will visit, and what repairs are covered. It should also fit your building’s size, traffic level, and operating hours.

Just as important as the contract itself is the company behind it. That’s where Moseley Elevator stands out. With decades of experience and a solid reputation throughout Columbus and Dayton, Moseley is trusted by property managers who want dependable service and professional results. Their team is committed to quality, with skilled technicians, responsive service, and flexible contract options tailored to commercial needs.

When you choose Moseley Elevator, you’re not just signing a contract—you’re partnering with a company that values clear communication, prompt maintenance, and long-term results. Let Moseley help keep your elevators running safely and smoothly, day after day.

Don’t wait for problems to arise. Contact Moseley Elevator today to learn more about their trusted elevator maintenance contracts and how they can support your building’s success.

Contact Moseley Elevator today!